Salary: Not disclosed
Added: April 22, 2021Apply Now Save
Business/ Customer: • Responsible for daytoday work, process flows and constantly endeavoring to be able to lead the team from the front. • Maintain necessary peer client communication related to case processing and medical review. • Responsible for the creation, follow up and closure of the AE related queries with the client or relevant department as applicable. • Perform peer QC or medical reviewer (MR) QC of strategic products as per applicability. Project/ Process: • Acts as an SME for the team to Identify & resolve issues and document all process changes. • Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time). • Proactively identify issues. • Contribute to process improvement initiatives. • Identify and report process changes. • Adhere to the mandatory industry regulation and compliance requirements for the given process. • Identifies oppurtunities for process impeovements. • Understand various SOP document and templates to interpret the documents & related terminologiesShould be well versed and updated with the pharmacovigilance, GCP and regulatory guidelines Moved from Knowledge Management. People/Team Management: • Adhere to org hygiene and compliance needs in terms of: a Personal Utilization & Time sheet submission. b Personal and new hire Assimilation. c Attendance. d Team Initiatives. • Collate team performance metrics. • Manage break schedule/transport logistics for the team in the absence of his/her supervisor.
Must Have Skills Customer Service
Qualification: Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse